Information Center Representative

NFA is purpose-driven. We safeguard the integrity of the derivatives markets, protect investors and ensure that our Members meet their regulatory obligations. We take pride in our work; maintain a conviction to do the right thing; empower each other; and support our community. Envision your career in a place where performing critical regulatory work within the financial industry is as significant as the passionate and talented individuals with whom you work.

When you join NFA as an Information Center Representative you'll join a high-performing team of dedicated professionals responsible for using the appropriate resources to provide correct answers to telephone inquiries.

Beginning your first day and throughout your career, you'll utilize your technical know-how and attention to detail to support our important regulatory mission.

What you'll do:

As an Information Center Representative, you'll support NFA's Information Center respond to inquiries from CFTC registrants, NFA Members and the public, covering a range of NFA-related topics. Specifically, your responsibilities will include:

• Responding to incoming calls from CFTC, NFA applicants, registrants and investors, summarizing responses which pertain to current NFA Rules and CFTC Regulations.
• Assisting callers with accessing NFA's Electronic Filing Systems and using them to complete filings.
• Maintaining awareness of NFA Rule changes, providing guidance and instructions for certain Compliance-related functions.
• Maintaining up-to-date procedures and resources for use in responding precisely to callers.
• Communicating with firms regarding pending and periodic filings.

What we're looking for:

• High school graduate with some college, customer service experience or basic industry knowledge
• Proficient in Microsoft Office programs
• Strong customer service skills with emphasis placed on professional communication skills
• Ability to articulate responses in a clear and concise manner
• Willingness to adapt to changes that may impact work schedule
• Ability to manage a constant flow of incoming calls

The salary range for this position is $50,600 - $84,300

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.

Requisition ID:759